We ship all orders with UPS. There are few exceptions depending on the location that are processed with DPD.

Shipment to Mallorca, Ibiza and Menorca is available without any problem. Shipment to the Canary Islands is not possible at the moment.

Shipping costs depend on the destination and will be shown to you during the checkout process. Shipping costs to the Islands can be increased. Costs will be shown during the checkout process.

This time can take from 3 to 5 working days. For Islands or other remote destinations, this time may be increased.

We ship to more than 70 countries worldwide. For more information about delivery and general cost click here

If you live in El Salvador, Costa Rica, Mexico, Ecuador or Puerto Rico and are interested in purchasing our products, please write to [email protected] and we will inform you in detail about shipment and general conditions.

Yes. In case you want your order to be directly delivered to a store please enter the address of the store and select it as the shipping address for your order.

If you are not at home at the time of delivery, your parcel will be dropped for you at the nearest packet shop.

The shipment is made from within the European Union.

The package is absolutely discreet and neutral. It does not have any Poppers-Shop logo nor does it mention the goods that contains.

Yes, as soon as the goods are shipped, you will receive a confirmation with a parcel number and a one tracking number to your email address.

No. We ship very delicate and fragile goods. Delivery free of shipping costs is unfortunately not possible.

At the moment the payment methods we offer are credit card and bank transfer.

If you have chosen the method of advance payment (bank transfer) the goods will be sent once we have received the purchase amount. Please, note that bank transactions within the European Union can take 2 to 3 working days. Once we receive the payment, we will send you the goods. You will receive then a confirmation email.

As an individual holder of a European bank account you can enjoy international bank transfers subject to the same costs and conditions as domestic ones thanks to SEPA (Single Euro Payments Area).

The statement shows the transaction under the name ‘Hipayhelp.io’. Nothing referring to "Sexshop" or "Erotic Shop" will appear in your statement.

Yes. Your payment will show up on your account with 'Hipayhelp.io'.

There can be many reasons.

Our customers have the most frequent problems regarding the following:
Since January 2021, nearly all online payments have to be confirmed via banking app (rarely via SMS). We recommend to check if you have installed your bank app for security payments.
These procedures are called Mastercard ID Check (formerly Mastercard SecureCode) and Visa Secure (formerly Verified by Visa).

Furthermore, there are the following reasons for rejection:

• Is the card covered?
• sufficient money in the account?
• By using prepaid card: is there sufficient credit available?
• Limit reached? (online, daily, monthly or annual limits)
• Daily limit available exhausted?
• Order amount too high?
• Mistyped number?
• Internet payments allowed for this card?
• Foreign card used from another country?
• Email address from a free/untrust provider?
• Email address entered correctly?
• Card expired?
• Check digit wrong typed?
• If the card is in a foreign currency - Is the payment in euros allowed?
• Cardholder spelled correctly?
• Do not use a VPN or proxy service for payment!
• Payment process cancelled too early?
• IP-country doesn't match card-country

• Check the reasons for rejection listed above and resolve them.
• Make sure you confirm your payment with your banking app. As long as you do not confirm, no payment will be made.
• Use another credit card.
• Use another device (Switch from smartphone to PC and vice versa.)
• Use another browser.
• Write us an E-mail with details, we will look at your case and help: [email protected]

No. There is no minimum quantity to place an order.

After logging in to your customer account enter the discount code in your Shopping Cart. This must contain at least one product for the discount box to be displayed. The discount voucher will be discounted at the end of the checkout process.

A discount code is valid just for one purchase and can therefore be redeemed only once.

Yes, our website uses SSL encryption to ensure that all your information is automatically encrypted, especially during payment process.

We are an online company and therefore the only way to purchase our products is through the Internet.

A modification of the order is only possible if it has not yet been sent. If you notice an error in your order, please contact us as soon as possible by email at [email protected] with your order number and what needs to be changed.

If you want to cancel your order, please contact us as soon as possible: [email protected] and we will proceed to cancel your order; ONLY if it has not yet been shipped.

If the product packaging has being open, sex toys, lubricants, condoms and underwear canŽt be sent back for hygienic reasons. By damaged goods, we proceed to send the replacement. For more information about terms and conditions click here .

If your merchandise has been damaged during transport, is defective or you have received the wrong product; take a photo of the item(s) and send it to [email protected] as soon as possible. Attach your order number and a brief clarification.

Of course! Follow the instructions without skipping a step and you'll be able to enjoy a custom dildo for your own or your partner's use and enjoyment.

If you are unsure of the material, the water-based lubricant is completely harmless to any toy, no matter what material it is made of. If for personal reasons you prefer to purchase a silicone, oil or mixed base lubricant, you should know that these intimate gels have different degrees of compatibility with the different materials.

The size of a cockring will depend on the thickness of your penis. Therefore, the first thing we recommend is to calculate the diameter of your erect penis. In order to do that, measure first the circumference of your erect penis. Once you got it, divide the number by 3.14 (Pi number) to calculate the diameter of your penis.

Once this step has been accomplished, choose a cockring with one measurement below the diameter of your penis.