If you live in El Salvador, Costa Rica, Mexico, Ecuador or Puerto Rico and are interested in purchasing our products, please write to email@example.com and we will inform you in detail about shipment and general conditions.
If you have chosen the method of advance payment (bank transfer) the goods will be sent once we have received the purchase amount. Please, note that bank transactions within the European Union can take 2 to 3 working days. Once we receive the payment, we will send you the goods. You will receive then a confirmation email.
Our customers have the most frequent problems regarding the following: Since January 2021, nearly all online payments have to be confirmed via banking app (rarely via SMS). We recommend to check if you have installed your bank app for security payments.
These procedures are called Mastercard ID Check (formerly Mastercard SecureCode) and Visa Secure (formerly Verified by Visa).
Furthermore, there are the following reasons for rejection:
Is the card covered?
sufficient money in the account?
By using prepaid card: is there sufficient credit available?
Limit reached? (online, daily, monthly or annual limits)
Daily limit available exhausted?
Order amount too high?
Internet payments allowed for this card?
Foreign card used from another country?
Email address from a free/untrust provider?
Email address entered correctly?
Check digit wrong typed?
If the card is in a foreign currency - Is the payment in euros allowed?
After logging in to your customer account enter the discount code in your Shopping Cart. This must contain at least one product for the discount box to be displayed. The discount voucher will be discounted at the end of the checkout process.
A modification of the order is only possible if it has not yet been sent. If you notice an error in your order, please contact us as soon as possible by email at firstname.lastname@example.org with your order number and what needs to be changed.
If the product packaging has being open, sex toys, lubricants, condoms and underwear can´t be sent back for hygienic reasons. By damaged goods, we proceed to send the replacement. For more information about terms and conditions click here .
If your merchandise has been damaged during transport, is defective or you have received the wrong product; take a photo of the item(s) and send it to email@example.com as soon as possible. Attach your order number and a brief clarification.
If you are unsure of the material, the water-based lubricant is completely harmless to any toy, no matter what material it is made of. If for personal reasons you prefer to purchase a silicone, oil or mixed base lubricant, you should know that these intimate gels have different degrees of compatibility with the different materials.
The size of a cockring will depend on the thickness of your penis. Therefore, the first thing we recommend is to calculate the diameter of your erect penis. In order to do that, measure first the circumference of your erect penis. Once you got it, divide the number by 3.14 (Pi number) to calculate the diameter of your penis.
Once this step has been accomplished, choose a cockring with one measurement below the diameter of your penis.